Privacy Policy
This Privacy Policy explains how PPS Fulfilment collects, uses, stores and protects personal information.
Please read it carefully to understand our practices regarding your personal information.
1. Introduction
PPS Fulfilment ("PPS Fulfilment", "PPS", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- visit our website at ppsfulfilment.com;
- contact us;
- request a quotation or information about our services;
- become a customer of PPS Fulfilment;
- communicate with us about our services; or
- interact with us in connection with the fulfilment services we provide.
PPS Fulfilment is a UK-based ecommerce fulfilment business providing inventory storage, order fulfilment, picking, packing and dispatch services to ecommerce retailers and brands.
We aim to collect only the personal information we need, use it fairly and transparently, and keep it secure.
This Privacy Policy should be read alongside any other privacy information we may provide at the point we collect your personal information.
2. Who we are
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, the relevant data controller is:
PPS Fulfilment
Email: info@ppsfulfilment.com
Website: https://ppsfulfilment.com
PPS Fulfilment is based in the United Kingdom.
If you have any questions about how we use your personal information, please contact us using the details above.
3. Personal information we collect
The information we collect depends on how you interact with PPS Fulfilment.
Information you provide to us
When you contact us, request a quotation or become a customer, we may collect:
- your name;
- business or company name;
- email address;
- telephone number, where provided;
- business address;
- billing and payment information;
- information about your products and fulfilment requirements;
- information about your ecommerce business;
- correspondence and communications between you and PPS;
- information contained in enquiries, quotation requests, contracts and other documents; and
- other information you choose to provide to us.
Information relating to fulfilment and deliveries
Where we provide fulfilment services to one of our business customers, we may process information relating to their customers in order to fulfil orders. This may include:
- customer’s name;
- delivery address;
- billing address, where required;
- email address;
- telephone number, where required for delivery;
- order details;
- delivery information;
- tracking information; and
- information required to manage returns or delivery issues.
In these circumstances, PPS Fulfilment will generally process this information on behalf of our business customer. Our business customer will generally determine why and how that information is used.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- date and time of visits;
- referring website; and
- other technical information relating to your use of our website.
We use this information to operate, secure and improve our website and understand how visitors use it.
4. How we use your personal information
We may use personal information for the following purposes:
To respond to enquiries
We use information submitted through our website or provided directly to us to:
- respond to enquiries;
- provide information about our services;
- discuss your fulfilment requirements;
- arrange calls or meetings; and
- respond to requests for quotations.
To provide our fulfilment services
Where you become a customer, we may use personal information to:
- set up and manage your account;
- receive and manage inventory;
- process and fulfil orders;
- arrange picking, packing and dispatch;
- provide delivery information;
- manage returns and delivery issues;
- communicate with you about your account and orders;
- provide customer support; and
- administer our relationship with you.
To manage our business
We may use personal information to:
- maintain business records;
- process invoices and payments;
- manage contracts;
- communicate with customers and suppliers;
- maintain our systems;
- manage security;
- prevent fraud or misuse;
- investigate complaints; and
- protect our legal rights.
To improve our services and website
- We may use information to understand how our website and services are used and to improve the experience we provide.
Marketing
- Where permitted by law, we may use your contact details to send you information about PPS Fulfilment, our services, updates and relevant business information.
- Where consent is required, we will ask for your consent before sending marketing communications.
- You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the relevant communication or contacting us.
5. Our lawful bases for processing personal information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
- We may process personal information where it is necessary to enter into or perform a contract with you.
- For example, we may need information to provide fulfilment services, process orders, manage your account or arrange deliveries.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. Examples may include:
- managing and improving our services;
- maintaining customer relationships;
- administering our business;
- protecting our systems and business;
- preventing fraud and misuse; and
- managing and responding to enquiries.
Legal obligation
- We may process personal information where necessary to comply with a legal or regulatory obligation.
Consent
- In certain circumstances, we may rely on your consent.
- Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
6. When we process customer information on behalf of our clients
PPS Fulfilment provides fulfilment services to ecommerce businesses.
As part of these services, our clients may provide us with personal information relating to their customers so that we can fulfil and dispatch orders.
For these activities, PPS Fulfilment will generally act as a data processor and our client will generally act as the data controller.
This means that our client determines the purposes for which the information is processed, while PPS processes the information in accordance with our agreement and their instructions.
For example, we may receive a customer’s name and delivery address so that we can pick, pack and dispatch their order.
We will:
- only process such information in accordance with our contractual arrangements and applicable data protection law;
- take appropriate measures to protect the information;
- restrict access to authorised personnel and service providers where appropriate;
- only retain the information for as long as required for the relevant service and applicable legal obligations; and
- assist our clients, where required, with their data protection obligations.
If you are a customer of one of our clients and have questions about how that client uses your personal information, you should normally contact the retailer or brand from which you purchased the goods.
8. International transfers
Some of our service providers or technology providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection law.
Where appropriate, this may include using UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another legally recognised transfer mechanism.
9. How we protect your information
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure; and
- destruction.
These measures may include access controls, appropriate authentication, secure systems, staff awareness and other security measures appropriate to the nature of the information we process.
However, no method of transmitting or storing information can be guaranteed to be completely secure.
10. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
- provide our services;
- maintain business and financial records;
- comply with legal or regulatory requirements;
- resolve disputes;
- enforce agreements; and
- protect our legitimate business interests.
The length of time we retain information will depend on the type of information and why we need it.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- access your personal information;
- correct inaccurate or incomplete personal information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing, including processing based on legitimate interests;
- data portability, where applicable;
- withdraw consent where we rely on consent as our lawful basis; and
- object to direct marketing.
These rights are not absolute and may be subject to certain legal conditions and exemptions.
If you would like to exercise a data protection right, please contact us at: info@ppsfulfilment.com
We may need to request additional information to verify your identity before responding to a request.
We will normally respond to valid requests within one month, although this may be extended where permitted by law for complex or multiple requests.
13. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
You can find information about making a complaint on the ICO website.
14. Children’s information
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information directly from children through our website.
Where personal information relating to an individual’s child is provided to us as part of a fulfilment service, we process that information only as necessary to provide the relevant service and in accordance with our contractual and legal obligations.
15. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend that you review the privacy policies of any third-party websites you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.
When we make changes, we will update the Last updated date at the top of this Privacy Policy.
Where required by law, we will provide additional notice of significant changes.
17. Contact us
If you have any questions about this Privacy Policy or how PPS Fulfilment handles personal information, please contact us:
PPS Fulfilment
Email: info@ppsfulfilment.com
Website: https://ppsfulfilment.com
Last updated: 2nd October 2026